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2.1M/month Calls Handled
Voice AI Agents Handling 2M+ Monthly Calls for a Leading Bank
The Challenge
A leading multinational bank with over 50 million customers was struggling with its contact center operations. The bank's call center handled more than 3 million calls per month across account inquiries, fraud alerts, loan applications, payment disputes, and collections.
Work Done
We designed and deployed a fleet of specialized voice AI agents fine-tuned for specific call types with sub-100ms latency.
The Outcome
- Calls Handled by AI: 2.1M/month
- Average Response Time: < 200ms
- Customer Satisfaction: 92%
- Annual Savings: $18M
Key Growth Metric
2.1M/month Calls Handled